1. Introduction

chatmerge.ai, developed by Marcadeo, provides a platform that integrates with Instagram to offer features such as viewing your Instagram Business or Creator account profile, managing comments, messaging, and accessing insights about your Instagram content. These features are powered by the Instagram Graph API, and we are committed to protecting your privacy and ensuring compliance with Instagram’s policies and applicable laws.

2. Eligibility

To use our Service, you must:

• Be at least 13 years old or the minimum age required in your jurisdiction to use Instagram.
• Have an Instagram Business or Creator account linked to a Facebook Page, as required for our Service’s functionality.
• Agree to comply with these ToS and all applicable laws and regulations.

3. Use of Instagram Graph API

Our Service integrates with the Instagram Graph API to provide the following functionalities:

• Profile Information: Accessing basic profile data, such as your Instagram Business or Creator account’s username, biography, and profile details (instagram_business_basic).
• Comment Management: Viewing, posting, replying to, hiding, or deleting comments on your Instagram media (instagram_business_manage_comments).
• Messaging: Managing direct messages sent to or from your Instagram Business or Creator account (instagram_business_manage_messages).
• Insights: Retrieving analytics and metrics about your Instagram posts, stories, and account performance, such as engagement, impressions, and reach (instagram_business_manage_insights).

We use these permissions solely to provide the features of our Service and do not access, store, or share data beyond what is necessary for these purposes.

4. User Data and Privacy

4.1 Data Collection

When you connect your Instagram account to chatmerge.ai, we collect and process data as authorized by the Instagram Graph API permissions you grant during the OAuth 2.0 authentication process. This may include:

• Your Instagram profile information (e.g., username, profile picture, biography).
• Comments and messages associated with your Instagram Business or Creator account.
• Analytics data, such as post engagement, impressions, and reach.

4.2 Data Usage

We use your data to:

• Provide and improve the features of chatmerge.ai, such as displaying your Instagram profile, managing comments, responding to messages, and generating insights.
• Personalize your experience within the Service.
• Ensure compliance with Instagram’s Platform Policy and applicable laws.

4.3 Data Sharing

We do not sell, rent, or share your personal data with third parties, except:

• With your explicit consent.
• To comply with legal obligations, such as responding to lawful requests from authorities.
• With service providers acting on our behalf (e.g., cloud storage providers) who are bound by strict confidentiality agreements.

4.4 Data Storage and Security

We store your data securely and retain it only for as long as necessary to provide the Service or as required by law. You may disconnect your Instagram account at any time through chatmerge.ai's settings, which will revoke our access to your data via the Instagram Graph API. For more details, please review our Privacy Policy.

5. User Responsibilities

You agree to:

• Provide accurate information when connecting your Instagram account.
• Use the Service in compliance with Instagram’s Platform Policy and Community Guidelines.
• Not misuse chatmerge.ai to engage in spamming, harassment, or other prohibited activities.
• Not attempt to access data or features beyond the permissions you have granted us.

6. Instagram Platform Policy Compliance

Marcadeo adheres to Meta’s Instagram Platform Policy, which governs the use of the Instagram Graph API. Key commitments include:

• Using your data only for the purposes you have authorized.
• Not storing data longer than necessary or beyond the scope of the granted permissions.
• Providing you with clear options to disconnect your Instagram account and revoke permissions.
• Ensuring transparency about how your data is used and protected.

By using chatmerge.ai, you acknowledge that your use of Instagram is also subject to Instagram’s Terms of Service and Privacy Policy.

7. App Review Process

To ensure compliance with Instagram’s requirements, chatmerge.aiundergoes Meta’s App Review process to obtain the necessary permissions (instagram_business_basic, instagram_business_manage_comments, instagram_business_manage_messages, instagram_business_manage_insights). During this process, we demonstrate:

• How chatmerge.ai uses the requested permissions to provide value to users.
• Clear instructions for users to authenticate and grant permissions via Instagram’s OAuth 2.0 flow.
• Robust data security measures to protect your information.

You can help us maintain compliance by ensuring your Instagram account is a valid Business or Creator account and by granting the requested permissions during authentication.

8. Intellectual Property

All content, trademarks, and intellectual property related tochatmerge.ai are owned by Marcadeo or our licensors. You may not reproduce, distribute, or create derivative works from our Service without our prior written consent. Content you access or manage through chatmerge.ai (e.g., your Instagram posts, comments, or messages) remains your property or the property of the respective rights holders, subject to Instagram’s Terms of Use.

9. Termination

We may suspend or terminate your access to chatmerge.ai if you:

• Violate these ToS or Instagram’s Platform Policy.
• Engage in activities that harm the Service or other users.
• Fail to maintain a valid Instagram Business or Creator account.

You may stop using chatmerge.ai at any time by disconnecting your Instagram account through our settings.

10. Limitation of Liability

To the fullest extent permitted by law, Marcadeo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of chatmerge.ai. We do not guarantee uninterrupted or error-free operation of the Service, as it relies on third-party services like the Instagram Graph API.

11. Changes to These Terms

We may update these ToS to reflect changes in chatmerge.ai, Instagram’s policies, or applicable laws. We will notify you of significant changes by posting the updated ToS on our website (chatmerge.ai.ai) or through the Service. Your continued use of chatmerge.ai after such changes constitutes acceptance of the updated ToS.

12. Governing Law

These ToS are governed by the laws of India, without regard to its conflict of law principles. Any disputes arising from these ToS shall be resolved in the courts of Bangalore, India.

13. Contact Us

If you have questions about these Terms of Service, please contact us at:

• Email: [email protected]
• Address: 127/1, W-1, Juhi Kalan, Saket Nagar
  Kanpur, Uttar Pradesh 208014